Get the help you need with our comprehensive support resources, from setup guides to troubleshooting and direct customer service.
Step-by-step instructions for setting up your Trezor device safely and securely.
Find solutions to common issues and problems with your Trezor device or software.
Learn how to recover your wallet using your recovery seed phrase safely.
Still need help? Get in touch with our expert support team for personalized assistance.
Browse our most frequently accessed support articles and guides.
Check the current status of our services and any ongoing issues.
Desktop and web application running smoothly
All blockchain and transaction services active
Experiencing delays in ticket responses
Can't find what you're looking for? Choose the best way to get in touch with our support team.
Submit a detailed support ticket for complex technical issues or account-related questions.
Get instant help from our support agents for quick questions and immediate assistance.
Connect with other Trezor users, share experiences, and get help from the community.
Learn about our warranty coverage and return policy for Trezor devices.
All Trezor devices come with a 2-year manufacturer's warranty covering defects in materials and workmanship.
You can return your Trezor device within 30 days of purchase for a full refund if you're not completely satisfied.
Contact support to initiate return process
Include all original accessories and packaging
Use provided prepaid shipping label